Delete Your Account
How to request permanent deletion of your account and personal data from a Namaa application.
Request deletion from within the app
Namaa applications let you request permanent deletion of your account and personal data from your account settings:
- Sign in to your account on the web, desktop, or mobile app.
- Open Settings.
- In the "Danger Zone" section, select Delete Account and confirm.
Namaa-Global Academy
For the Academy learning platform, parents and students can request deletion of their own account, and a parent can also request deletion of a linked child’s account.
Your school is notified and its owner reviews the request. A school may delay a request — for example, if there is an unresolved or pending payment on the account — and will leave a note explaining why in the app.
What gets deleted
Once the request is approved, your account and its associated personal data — the account information, activity data, payment records, device identifiers, and session data described in our Privacy Policy — are permanently deleted.
Some records may be retained where we are legally required to keep them (for example, financial records kept for tax purposes). Any such records are isolated from your account and are not used to identify or contact you.
Can’t sign in?
If you are unable to log in to request deletion yourself, email admin@namaa-global.com from your registered email address. Include the name of the application and your school or organization, and we will process the request on your behalf.
Need help deleting your account?
Email us from your registered address and a human will respond within one business day.