Terms of Service & Privacy Policy

Agreement

1.1 These Terms are an agreement between LEARN SOFTWARE ENGINEERING FROM ZERO TO HERO LLC, doing business as Namaa Global ("Namaa", "we"), and the person or organisation that requests or uses a learning platform from us ("you", the "Client").

1.2 You accept these Terms by ticking the acceptance box when you request a platform, or by using the service. If you act for a school, centre or company, you confirm you are authorised to bind it.

1.3 These Terms include our Privacy Policy (Part B) and any plan details we confirm to you in writing, including on WhatsApp.

The service

2.1 We provide a hosted learning platform (the "Service"): a school space under namaa-global.com, owner and staff tools, student and parent access, and related web, desktop and mobile apps.

2.2 We may add, change, suspend or remove features, apps, integrations and third-party components at any time. We will try to give notice of changes that significantly reduce core functionality.

2.3 Branded web pages, branded mobile apps and other add-ons are provided only when ordered and confirmed in writing, and may depend on third-party approval (for example Apple, Google or Meta), which we do not control.

Accounts and security

3.1 You are responsible for all activity in your platform, including by every owner, instructor, assistant, student and parent account you or your staff create.

3.2 Keep passwords and renewal codes confidential. Change the temporary password we send you after your first sign-in. Tell us promptly about any unauthorised use.

3.3 Information you give us (name, WhatsApp numbers, platform name) must be accurate. We may refuse, cancel or rename a request or platform, for example if a name is misleading, infringes someone else’s rights, or is offensive.

Plans, trials, fees and renewal codes

4.1 Plans. Each plan has limits (instructors, courses, students) and a price as published or as agreed with you. When you reach a limit, you cannot add more until you upgrade.

4.2 Free trial. We may, at our sole discretion, offer a free trial period. Whether a trial is offered, its length and its conditions may change at any time, may differ between clients, and are limited to one per client. A trial has no cash value.

4.3 Fees. Fees are due before your subscription end date. Prices may change; a new price applies from your next renewal after we tell you.

4.4 Renewal codes. A renewal code extends one specific platform by the period stated when it is issued. It is single use, cannot be transferred, exchanged or refunded, has no cash value, and expires if not used within its validity period. You are responsible for keeping it confidential.

4.5 Taxes and charges. Fees exclude taxes and transfer or bank charges, which you pay.

End date, suspension and renewal

5.1 Your platform is available until 23:59 Cairo time on your subscription end date. After that, students, instructors, assistants and parents cannot sign in. The owner account may keep limited access to renew.

5.2 We may suspend or restrict the Service, with or without notice, if: fees are unpaid; you or your users breach these Terms; we reasonably suspect fraud, abuse or a security risk; or we are required to by law or by a third-party provider.

5.3 Reminders we send before your end date are a courtesy. Not receiving one does not extend your subscription or change what you owe.

Refunds

6.1 All fees are non-refundable, including for unused time, unused plan capacity, early termination, or periods when the Service was unavailable, except where the law that applies to you requires otherwise.

6.2 At our discretion we may offer a service credit (for example extra days) instead of a refund. A credit is a goodwill gesture, not an admission of fault.

Availability — no guarantee

7.1 The Service is provided "as is" and "as available". We do not guarantee that it will be uninterrupted, timely, error-free, secure, or available at any particular time, including during lessons, exams or enrolment periods.

7.2 The Service may be unavailable because of maintenance, updates, failures, attacks, or problems with providers we rely on, including hosting (for example DigitalOcean), domain and proxy services (Vercel), video hosting (YouTube), messaging (WhatsApp, Twilio, Meta), sign-in (Google), app stores (Apple, Google Play) and internet or power providers. We are not responsible for their acts or failures.

7.3 To the extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not guarantee any educational, financial or business result.

Limitation of liability

8.1 To the maximum extent permitted by law, Namaa, its owners, staff and suppliers are not liable for any indirect, incidental, special, consequential or punitive loss, or for loss of profits, revenue, students, fees, goodwill, reputation, data or content, or for business interruption — even if we were told it could happen.

8.2 Our total liability for all claims relating to the Service or these Terms is limited to the fees you actually paid us for the Service in the one (1) month before the event giving rise to the claim.

8.3 Nothing in these Terms limits liability that cannot be limited by law (for example for fraud, or where the law forbids excluding liability for gross negligence or wilful misconduct).

8.4 You must notify us of any claim in writing within 30 days of the event, or it is waived to the extent the law allows.

Events outside our control

We are not responsible for any failure or delay caused by events beyond our reasonable control, including outages or failures of hosting, cloud, internet, telecommunications or power; failures of third-party services; cyber-attacks; government or regulatory action, sanctions or blocking; war, unrest, strikes, epidemics, fire, flood or other natural events. Our obligations are suspended for as long as the event continues.

Your data and backups

10.1 We take reasonable steps to back up the Service, but we do not guarantee that any data or content can be recovered. You are responsible for keeping your own copies of important records (for example by exporting reports and access-code lists) and of your original course materials and videos.

10.2 We may restore the Service from the most recent available backup after a failure; data created after that backup may be lost.

Your content and your responsibilities

11.1 You and your users keep ownership of the content you upload (courses, lessons, videos, quizzes, materials, names and logos). You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, process, display, transmit and adapt it as needed to provide, secure and improve the Service.

11.2 You confirm that you have all rights needed for your content and that it does not infringe anyone’s rights or break any law.

11.3 You are responsible for your students, parents and staff. You decide whose data is entered into your platform. You must give them any required notices, obtain any required consents (including parental consent for minors), and respond to their requests about their data. We process their data on your behalf (see Part B).

11.4 You are responsible for the fees you charge your students, the payments you approve in the platform, and your relationship with your students and parents. We are not a party to those arrangements.

Acceptable use

You and your users must not: upload pirated, unlawful, hateful or sexual content; harass anyone; share access codes or accounts in breach of your own rules; attempt to bypass video protection, device locks, plan limits or security; probe, scan, overload or attack the Service; reverse-engineer or copy the Service; resell it without our written agreement; or use it to send spam. We may remove content and suspend accounts that break these rules.

Indemnity

You will defend and compensate Namaa, its owners and staff against any claim, loss, fine, damage or cost (including reasonable legal fees) arising from: your content; your students’, parents’ and staff’s use of the Service; personal data you or they enter; the fees and payments between you and your students; or your breach of these Terms or of the law.

Termination and data after the end

14.1 You may stop using the Service at any time by not renewing. We may end the Service for you on 30 days’ notice for any reason, or immediately for a serious breach, non-payment, or where required by law. If we end it without cause, we will offer a pro-rata credit or refund of prepaid fees for the unused period, as our only obligation.

14.2 After your subscription ends, we keep your platform’s data for 90 days so you can renew. After that we may archive or permanently delete it without further notice, and we may release your school ID for others to use.

14.3 Sections that by their nature should survive (fees owed, liability limits, indemnity, data use under Part B, governing law) survive termination.

Changes to these Terms

We may update these Terms at any time. We will publish the new version on our website and, for material changes, tell you by WhatsApp or email. Changes apply from the date stated; continuing to use the Service after that date means you accept them. If you do not accept, stop using the Service and do not renew.

Communications

You agree that we may contact you on the WhatsApp numbers and email you gave us about your account, including verification codes, your platform link and credentials, subscription end dates, payment reminders, renewal codes and service notices. We may also send you information about our own products and offers; you can opt out of those at any time by replying "STOP" or contacting us. Service messages are part of the Service and cannot be switched off while your account is active.

Governing law and disputes

These Terms are governed by the laws of the State of Texas, United States, without regard to its conflict-of-laws rules. The parties will first try to settle any dispute amicably within 30 days. Any unresolved dispute will be subject to the exclusive jurisdiction of the state and federal courts located in Williamson County, Texas, and you consent to their jurisdiction. To the extent permitted by law, each party waives any right to a jury trial, and claims may only be brought individually, not as a plaintiff or class member in any class or representative action.

If any part of these Terms is unenforceable, the rest stays in force. Our failure to enforce a right is not a waiver. You may not transfer this agreement without our consent; we may transfer it, including as part of a sale or reorganisation of our business.

Contact

LEARN SOFTWARE ENGINEERING FROM ZERO TO HERO LLC, d/b/a Namaa Global · admin@namaa-global.com · WhatsApp +1 737 231 0722 · www.namaa-global.com